ServiceNow announced its $2.85 billion agreement to acquire Moveworks on March 10, 2025, and completed the acquisition on December 15, 2025. If you’re reviewing a Moveworks contract or considering it for the first time, ask about:
Moveworks was popularly known for its usage across wide areas in an organization. And if you are looking for ‘Moveworks alternatives,’ you definitely fall into one of the three cases:
You mainly used Moveworks for IT tickets, HR requests, service desk automation, etc.; then you were using it as an ITSM tool, and you must be looking for an alternative that is specialized in ticket deflection and service-desk workflows. These can be Aisera, Atomicwork, etc. For more information on this, go to the section “Moveworks competitors for IT and service desk teams.”
Moveworks competitors for IT and service desk teams →If your team used Moveworks quietly as their general assistant, asking for company-related queries like sales data, finding information about a project, searching Slack or Google Drive, etc., then you’re not shopping for a help desk but for a company-wide AI agent. Alternatives like Omni, Glean, and Dust can be considered for this. For more information on this, go to the section “Moveworks alternatives for general use: company-wide AI agents.”
Moveworks alternatives for general use: company-wide AI agents →If the acquisition of Moveworks by ServiceNow has been your biggest concern, then you might be looking for software you can fully control, and that is self-hosted. If that’s what you are browsing for, then a few alternatives might be Omni and Onyx. For more information on this, go to the section “Open source Moveworks alternatives.”
Open source Moveworks alternatives →If ticket resolution is your main need, then these are the specialists to shortlist.
Aisera is an agentic AI for enterprises that automates operations and workflows across departments like IT, HR, customer service, etc. Aisera easily integrates on top of usual platforms like Workday and Jira rather than replacing them and provides an AI assistant via chat, voice, etc. Pricing remains quote-based and undisclosed.
ServiceNow Now Assist is an all-in-one suite option if your company already runs on ServiceNow. In simpler words, it is a GenAI suite that is developed to automate, summarize, and provide instant conversational answers. It effortlessly enhances ITSM, HRSD, CSM, etc., workflows. Pricing is bundled into ServiceNow contracts and not publicly listed.
Atomicwork is an AI-native ITSM and ESM platform that helps companies run their IT helpdesk and employee support using AI. Atomicwork is best suited for mid-market and enterprise IT teams using workflow automation, chat app integration, and a governed control panel in their day-to-day operations. Professional plans start around $25,000/year for up to 250 users, with business and enterprise tiers scaling to unlimited users (as of June 2026).
Espressive, known for providing conversational AI exclusively through BaristaGPT, is also an expert in automation of the organization across IT, HR, and other departments. Resolve acquired Espressive in September 2025 to fold its conversational AI into Resolve’s “Zero Ticket IT” platform alongside its own RITA and Jarvis agents. Pricing is enterprise quote-based.
LeenaAI is an enterprise AI platform designed to automate HR and IT service delivery through conversational AI, case management, and policy automation. LeenaAI uses specialized AI assistants, such as Iris for IT and Harrison for HR, to handle tasks across multiple apps and resolve tickets automatically. Pricing is customized per deployment; no public tiers.
If you need answers across company tools and help with everyday tasks, consider these three options.
Open-source, self-hosted AI assistant
Omni connects tools such as Slack, Google Workspace and Jira so your team can find information and take action across them. Permission-aware search is included in the free, self-hosted version.
Managed enterprise search and AI agents
Glean connects to 100+ workplace tools and enforces source permissions in search results and answers. It is available as SaaS or a vendor-managed deployment in your cloud account.
Build and share custom AI agents
Dust lets teams create agents connected to tools such as Notion, GitHub and Salesforce, then share them with colleagues. It supports multiple models, including Claude and GPT.
If your team is looking to build something fully custom rather than being dependent on any cloud, these are a few open-source alternatives you can look for. Omni is an open-source alternative that is self-hosted and integrates across all the agents and tools across your organization, including permission inheritance in the free tier. Onyx is a widely used AI enterprise across industries with all the functions of Omni but doesn't include permission inheritance in the free tier. OpenWork Labs is an open-source desktop application for running AI agentic workflows on local files. The company positions itself as an open-source alternative to Claude Cowork and Codex, and not explicitly to Moveworks or other ITSM or enterprise tools.
| Tool | Best for | Type | Deployment | Permission control | Public price |
|---|---|---|---|---|---|
| Aisera | Enterprise service automation across IT/HR | ITSM specialist | Cloud | Not publicly detailed | Pricing on request |
| ServiceNow Now Assist | Staying on ServiceNow post-acquisition | ITSM specialist | Cloud | Role-based (ServiceNow platform) | Pricing on request |
| Atomicwork | Mid-market/enterprise replacing legacy ITSM | ITSM specialist | Cloud | Custom roles & data governance (Enterprise tier) | From $25,000/yr (Professional) |
| Espressive (now Resolve) | Ticket deflection via conversational AI | ITSM specialist | Cloud | Not publicly detailed | Pricing on request |
| Leena AI | Enterprise HR + IT service delivery | ITSM specialist | Cloud | Role-based access | Pricing on request |
| Omni | Company-wide open-source AI agent | General-purpose/open source | Self-hosted (cloud coming) | Permission-aware search (free version) | Free, self-hosted |
| Glean | Deepest connector catalog, enterprise-wide search | General purpose | Cloud | Permission-aware retrieval, inherits source ACLs | Pricing on request (~$40–75/seat/mo, unconfirmed) |
| Dust | Team agent workspaces, model-agnostic | General purpose | Cloud | SSO + audit (Enterprise tier) | From $29/seat/mo |
| Onyx | Self-hosted enterprise search & chat | Open source | Self-hosted or cloud | Role-based access, SSO (OIDC/SAML/OAuth2) | Free (MIT, Community Edition) |
| OpenWork (OpenWork Labs) | Developers running local AI agent workflows | Open source | Self-hosted | Explicit approval required before privileged actions; auditable logs | Free, open source |
Before shortlisting tools, it’s important to answer these questions. Jumping straight into feature comparisons can lead you to compare tools that solve very different problems.
This should be your starting point. If Moveworks mainly handles IT and HR tickets, look for an ITSM platform. If employees use it as a general company-wide assistant, look for a company-wide general AI agent. If you want more control over your infrastructure after the acquisition, open-source options may be more relevant. Identify your main use case before comparing products.
Cloud-based tools are managed by the vendor, while self-hosted or open-source options give you more control but require more responsibility. Decide how much control you need over your infrastructure, pricing, and future product changes.
Check whether the tool connects to the systems your employees actually use, rather than relying only on the number of available connectors. Also make sure it respects existing permissions so employees can only access information they are authorized to see.
Moveworks could do more than find information. It could use company context to answer questions and perform actions such as resetting access, submitting requests, or closing tickets. When evaluating alternatives, check whether the tool can actually perform tasks across your systems or simply find and display information.
Compare published pricing where available. If pricing is quote-based, treat the actual cost as unknown; find yourself in that list and jump ahead. Also check how pricing changes as your company grows, since per-user costs can look very different for 500 employees compared with 5,000.
If open source is important, check the software’s actual licence and what is included in the self-hosted version. Some tools offer open-source components while keeping important features behind a paid plan. Make sure you understand what you can use for free and what requires a commercial upgrade.
Yes, on March 10, 2025, ServiceNow announced an agreement to acquire Moveworks for $2.85 billion, and on December 15, 2025, ServiceNow announced it had completed its acquisition of Moveworks.
If you are looking for an ITSM-focused alternative, options like Aisera and Atomicwork are considered. If you are looking for a company-wide AI assistant alternative, options like Omni, Glean, and more can be considered. And if you are looking for open-source alternatives, then options like Omni and Onyx can be considered.
Omni is an open-source alternative to Moveworks, which acts as a company-wide general AI assistant but has limits in ITSM services.
Not necessarily. The acquisition alone doesn’t mean you need to switch. Before renewing, ask three questions: Will Moveworks stay available as a standalone product? Will pricing change as part of ServiceNow bundles? And will its roadmap continue to support companies that don’t use ServiceNow? If the answers work for you, staying with Moveworks may still make sense.
Aisera can be one of the best Moveworks alternatives for IT ticket deflection.
Yes, Omni can replace Moveworks for the open-source and company-wide AI assistant role, but it cannot replace Moveworks for ITSM services.