Primary job
- Omni
- Company-wide search, analysis, and agent actions
- Moveworks
- Enterprise search and agents, with deep IT and HR support automation
The self-hosted AI agent alternative to Moveworks
Omni and Moveworks both offer AI agents for work across company tools. Moveworks grew out of IT support and now offers enterprise search and agents for broader employee workflows; packaged IT and HR automation remains a particular strength. Omni differs in being open source, self-hosted, and customizable at the source-code level.
Open-ended work
Search company knowledge, analyze files, run code, and take approved actions.
Open-source control
Inspect the code and run the software, data, and models in your environment.
Packaged support workflows
Moveworks brings mature IT and HR automation alongside enterprise search and agents.
Omni vs Moveworks: at a glance
| Feature |  Omni | Moveworks |
|---|---|---|
| Primary job | Company-wide search, analysis, and agent actions | Enterprise search and agents, with deep IT and HR support automation |
| Deployment | Open source and self-hosted in your environment | Proprietary, vendor-operated SaaS |
| Model choice | Commercial APIs, OpenAI-compatible endpoints, and local models | Models managed within the Moveworks platform |
| Best fit | Teams that need control and open-ended work across departments | Teams wanting managed search, agents, and packaged support workflows |
Deployment
- Omni
- Open source and self-hosted in your environment
- Moveworks
- Proprietary, vendor-operated SaaS
Model choice
- Omni
- Commercial APIs, OpenAI-compatible endpoints, and local models
- Moveworks
- Models managed within the Moveworks platform
Best fit
- Omni
- Teams that need control and open-ended work across departments
- Moveworks
- Teams wanting managed search, agents, and packaged support workflows
Omni vs Moveworks: two company-wide agents, different trade-offs
Both platforms help employees search and act across company tools. Compare Moveworks’ managed search, agents, and established support workflows with Omni’s open-source deployment, model choice, and customizable runtime.
01 / ServiceNow acquisition
What the ServiceNow acquisition means for buyers
ServiceNow completed its acquisition of Moveworks on December 15, 2025. Public announcements describe continued use of the Moveworks AI Assistant and integration with ServiceNow products, but they do not establish every customer’s future pricing, packaging, contract, or migration path. Buyers should ask how standalone Moveworks, EmployeeWorks, and ServiceNow Otto are packaged at renewal, which roadmap applies, and whether any integrations or governance features require additional ServiceNow licenses.
- Confirm whether Moveworks can be renewed without licensing the Now Platform
- Ask which product and contract terms apply to your deployment
- Clarify data processing, residency, subprocessors, and any migration path
02 / Product scope
From IT support to broader employee workflows
Moveworks built its reputation resolving or routing IT and HR requests at large-company scale. It now also offers enterprise search and agents that work across business applications, so it is not just an IT-support tool. Omni also supports company-wide search and actions; its distinct approach is an open-source, self-hosted agent runtime that teams can inspect and adapt for their own workflows.
Feature comparison
Omni vs Moveworks: feature comparison
The table below puts the most important differences in one place. Omni’s strengths are control, extensibility, and an agent runtime you can operate yourself; Moveworks brings its own product depth and managed operating model.
IT and HR support automation
- Omni
- General-purpose agent; not a specialist service desk replacement
- Moveworks
- Core strength with packaged employee-support workflows
Company-wide knowledge and actions
- Omni
- Search, files, analysis, and actions across connected tools
- Moveworks
- Enterprise search and agents beyond employee support
Deployment and ownership
- Omni
- Apache 2.0 community edition; fully self-hosted
- Moveworks
- Proprietary SaaS operated by the vendor
AI model choice
- Omni
- Anthropic, OpenAI, Gemini, Bedrock, Vertex, Azure, local, and compatible endpoints
- Moveworks
- Models are managed within the Moveworks platform
Code and file workspace
- Omni
- Isolated Python and shell workspace with finished file outputs
- Moveworks
- Restricted code and file capabilities for workflow steps
MCP and app actions
- Omni
- MCP support and connector actions with approval controls
- Moveworks
- MCP and custom actions through vendor-controlled interfaces
Custom integrations
- Omni
- Modify source or build connectors in Python, TypeScript, or Rust
- Moveworks
- Agent Studio, APIs, and custom content interfaces
Search and data control
- Omni
- Postgres search, permissions, files, and retention in your environment
- Moveworks
- Broad connector catalog; index hosted by Moveworks
User experiences
- Omni
- Web today; native Slack experience coming soon
- Moveworks
- Web, Slack, Teams, Google Chat, Webex, and Zoom Team Chat
Pricing and entry point
- Omni
- $0 self-hosted Community edition; $10/user/mo Business
- Moveworks
- Quote-based enterprise pricing; no public price list
03 / Deployment freedom
The open-source Moveworks alternative
Omni is open source under Apache 2.0 and runs entirely in your environment. Your team controls the application, search index, models, and agent runtime. You can inspect and change the source code, use local models, and run in an isolated environment. Self-hosting also means owning deployment, upgrades, backups, security, and availability. Moveworks’ on-premises agent can connect internal systems to the Moveworks cloud, but the core platform remains vendor-operated.
- Run Omni in your cloud, on-premises, or an isolated environment
- Use hosted, OpenAI-compatible, or local models
- Add users without an open-source per-seat software fee
04 / Pricing
Omni vs Moveworks pricing
Moveworks does not publish a standard price; buyers request an enterprise quote, and implementation or professional services may be separate. Omni Community is free to self-host, Business is $10 per user per month billed annually, and Enterprise is custom-priced. Self-hosted Omni still has infrastructure and model costs, but teams can start with one use case rather than committing to a large enterprise contract.
- Omni Community: $0 software license, self-hosted
- Omni Business: $10/user/month, billed annually
- Omni Enterprise: custom pricing for enterprise controls and support
05 / Choosing by job
Different approaches to company-wide work
Both products cover company-wide search and agent actions. Moveworks pairs those capabilities with mature, packaged IT and HR service workflows in a managed platform. Omni offers open-ended work such as file analysis, code execution, and approved actions in a self-hosted runtime your team can modify. Compare the specific tasks, integrations, and operating model you need rather than assuming either product is limited to a help desk.
- Choose Moveworks for managed search and agents with mature IT and HR service workflows
- Choose Omni for self-hosting, model choice, and source-level customization
- Evaluate both against the requests your employees actually make
Choosing between them
Which is the better fit for your team?
Choose Omni if you value:
Omni is likely the better fit when company-wide agent work needs self-hosting, control over the software and data, or a smaller starting point than a managed enterprise platform usually provides.
- You want to run the software in your own environment
- You need to inspect or change the source code
- You want to choose cloud, OpenAI-compatible, or local models
- Employees need to analyze files and create working outputs
- Your work spans documents, code, CRM, email, chat, and project tools
- You want to start without a large enterprise software contract
Choose Moveworks if you need:
Moveworks is likely the better fit when you want managed enterprise search and agents, especially if packaged IT and HR support workflows matter.
- You want enterprise search and agents without operating the platform yourself
- Your main goal is reducing IT or HR ticket volume
- Your organization is already committed to ServiceNow
- You want packaged service workflows rather than building your own
- Employees need its supported chat experiences today
- Mature administrative roles, audit logs, and SIEM integration are immediate requirements
- You prefer a vendor to host and operate the product
FAQs
Frequently asked questions
Did ServiceNow acquire Moveworks?
Yes. ServiceNow completed its acquisition of Moveworks on December 15, 2025. Public announcements describe continued Moveworks use and deeper ServiceNow integration, but buyers should confirm current packaging, pricing, and roadmap terms directly during evaluation.
Is Moveworks only for IT support?
No. Moveworks started with IT support, but now offers enterprise search and agents for broader employee workflows across business applications. Packaged IT and HR service automation remains one of its established strengths.
Can Omni support company-wide work beyond IT and HR?
Yes. Both Omni and Moveworks support work across company tools. Omni adds self-hosting, source-code access, model choice, file analysis, and approved actions in a customizable runtime; it is not a like-for-like replacement for Moveworks’ packaged ITSM workflows.
How much does Moveworks cost?
Moveworks does not publish a standard price list. Buyers request an enterprise quote, and implementation or professional services may be priced separately. Omni publishes a free Community edition and paid self-hosted tiers, making its starting point easier to evaluate.
Can Omni deflect IT tickets like Moveworks?
Omni can connect to tools and take approved actions, but IT ticket deflection is Moveworks’ specialty and deepest product area. Teams choosing Omni should do so for company-wide knowledge, analysis, and actions rather than expecting the same packaged ITSM depth.
Can I self-host Moveworks?
Moveworks is a proprietary, vendor-operated platform. Its on-premises agent can connect internal systems to the Moveworks cloud, but that is not the same as running the core product yourself. Omni’s Community edition is designed to run in your own environment.
Ready to evaluate?
Choose the right agent for the job
Start with Omni when your company needs self-hosted search and agent actions with model choice and source-code control.