Primary job
- Omni
- Company-wide search, analysis, and agent actions
- Moveworks
- Employee IT and HR support automation
The company-wide AI agent alternative to Moveworks
Omni is an open-source AI agent for work across your company. Moveworks is a proprietary employee-support platform with deep IT and HR service workflows. They overlap, but they are built around different jobs.
Company-wide scope
Search, analyze, and act across the tools employees use every day.
Open-source control
Inspect the code and run the software, data, and models in your environment.
Choose the right fit
Moveworks leads in employee support; Omni is built for broader company work.
Omni vs Moveworks: at a glance
| Feature |  Omni | Moveworks |
|---|---|---|
| Primary job | Company-wide search, analysis, and agent actions | Employee IT and HR support automation |
| Deployment | Open source and self-hosted in your environment | Proprietary, vendor-operated SaaS |
| Model choice | Commercial APIs, OpenAI-compatible endpoints, and local models | Models managed within the Moveworks platform |
| Best fit | Teams that need control and open-ended work across departments | Organizations reducing IT/HR support volume with packaged workflows |
Deployment
- Omni
- Open source and self-hosted in your environment
- Moveworks
- Proprietary, vendor-operated SaaS
Model choice
- Omni
- Commercial APIs, OpenAI-compatible endpoints, and local models
- Moveworks
- Models managed within the Moveworks platform
Best fit
- Omni
- Teams that need control and open-ended work across departments
- Moveworks
- Organizations reducing IT/HR support volume with packaged workflows
Omni vs Moveworks: company-wide AI agent or IT-support specialist?
This comparison focuses on the practical difference between a mature employee-support platform and a general-purpose agent for company knowledge, analysis, and action.
01 / ServiceNow acquisition
What the ServiceNow acquisition means for buyers
ServiceNow completed its acquisition of Moveworks on December 15, 2025. Public announcements describe continued use of the Moveworks AI Assistant and integration with ServiceNow products, but they do not establish every customer’s future pricing, packaging, contract, or migration path. Buyers should ask how standalone Moveworks, EmployeeWorks, and ServiceNow Otto are packaged at renewal, which roadmap applies, and whether any integrations or governance features require additional ServiceNow licenses.
- Confirm whether Moveworks can be renewed without licensing the Now Platform
- Ask which product and contract terms apply to your deployment
- Clarify data processing, residency, subprocessors, and any migration path
02 / Product scope
IT-support specialist vs general-purpose agent
Moveworks has earned a strong position in employee support: resolving or routing requests such as VPN problems, access requests, and HR questions at large-company scale. Omni is built for a wider job: employees can search company knowledge, analyze files, and take actions across documents, chat, project tools, CRM, and other connected systems. The practical test is simple: are you primarily fixing the service desk, or giving the whole company an agent?
Feature comparison
How Omni and Moveworks compare
The table below puts the most important differences in one place. Omni’s strengths are control, extensibility, and an agent runtime you can operate yourself; Moveworks brings its own product depth and managed operating model.
IT and HR support automation
- Omni
- General-purpose agent; not a specialist service desk replacement
- Moveworks
- Core strength with packaged employee-support workflows
Company-wide knowledge and actions
- Omni
- Search, files, analysis, and actions across connected tools
- Moveworks
- Enterprise search and agents beyond employee support
Deployment and ownership
- Omni
- Apache 2.0 community edition; fully self-hosted
- Moveworks
- Proprietary SaaS operated by the vendor
AI model choice
- Omni
- Anthropic, OpenAI, Gemini, Bedrock, Vertex, Azure, local, and compatible endpoints
- Moveworks
- Models are managed within the Moveworks platform
Code and file workspace
- Omni
- Isolated Python and shell workspace with finished file outputs
- Moveworks
- Restricted code and file capabilities for workflow steps
MCP and app actions
- Omni
- MCP support and connector actions with approval controls
- Moveworks
- MCP and custom actions through vendor-controlled interfaces
Custom integrations
- Omni
- Modify source or build connectors in Python, TypeScript, or Rust
- Moveworks
- Agent Studio, APIs, and custom content interfaces
Search and data control
- Omni
- Postgres search, permissions, files, and retention in your environment
- Moveworks
- Broad connector catalog; index hosted by Moveworks
User experiences
- Omni
- Web today; native Slack experience coming soon
- Moveworks
- Web, Slack, Teams, Google Chat, Webex, and Zoom Team Chat
Pricing and entry point
- Omni
- $0 self-hosted Community edition; $10/user/mo Business
- Moveworks
- Quote-based enterprise pricing; no public price list
03 / Deployment freedom
The open-source Moveworks alternative
Omni is open source under Apache 2.0 and runs entirely in your environment. Your team controls the application, search index, models, and agent runtime. You can inspect and change the source code, use local models, and run in an isolated environment. Self-hosting also means owning deployment, upgrades, backups, security, and availability. Moveworks’ on-premises agent can connect internal systems to the Moveworks cloud, but the core platform remains vendor-operated.
- Run Omni in your cloud, on-premises, or an isolated environment
- Use hosted, OpenAI-compatible, or local models
- Add users without an open-source per-seat software fee
04 / Pricing
Omni vs Moveworks pricing
Moveworks does not publish a standard price; buyers request an enterprise quote, and implementation or professional services may be separate. Omni Community is free to self-host, Business is $10 per user per month billed annually, and Enterprise is custom-priced. Self-hosted Omni still has infrastructure and model costs, but teams can start with one use case rather than committing to a large enterprise contract.
- Omni Community: $0 software license, self-hosted
- Omni Business: $10/user/month, billed annually
- Omni Enterprise: custom pricing for enterprise controls and support
05 / Choosing by job
A different scope for company-wide work
On support automation, Moveworks is ahead because that is what it was built to do. On breadth, Omni is designed for open-ended work across the full toolset: finding source material, analyzing files, running code, and taking approved actions. Choose based on the job you need done, rather than treating the two products as interchangeable help desks.
- Choose Moveworks for mature IT and HR service workflows
- Choose Omni for knowledge and actions across departments
- Evaluate both against the requests your employees actually make
Choosing between them
The better choice depends on your operating priorities
Choose Omni if you value:
Omni is likely the better fit when you need an agent for the whole company, control over the software and data, or a smaller starting point than enterprise ITSM procurement usually provides.
- You want to run the software in your own environment
- You need to inspect or change the source code
- You want to choose cloud, OpenAI-compatible, or local models
- Employees need to analyze files and create working outputs
- Your work spans documents, code, CRM, email, chat, and project tools
- You want to start without a large enterprise software contract
Choose Moveworks if you need:
Moveworks is likely the better fit when employee support is the central problem and you want a managed platform with packaged service workflows.
- Your main goal is reducing IT or HR ticket volume
- Your organization is already committed to ServiceNow
- You want packaged service workflows rather than building your own
- Employees need its supported chat experiences today
- Mature administrative roles, audit logs, and SIEM integration are immediate requirements
- You prefer a vendor to host and operate the product
FAQs
Frequently asked questions
Did ServiceNow acquire Moveworks?
Yes. ServiceNow completed its acquisition of Moveworks on December 15, 2025. Public announcements describe continued Moveworks use and deeper ServiceNow integration, but buyers should confirm current packaging, pricing, and roadmap terms directly during evaluation.
Is Moveworks only for IT support?
No. Employee IT support is Moveworks’ center of gravity, but the platform also supports HR and other employee-service workflows, enterprise search, and agents. Its deepest and most established use case remains managed employee support at enterprise scale.
Can Omni support company-wide work beyond IT and HR?
Yes. Omni is designed for company-wide search, analysis, file work, and approved actions across connected tools. It provides control over code, deployment, models, search, and integrations. It is not positioned as a like-for-like replacement for Moveworks’ depth in ITSM ticket deflection.
How much does Moveworks cost?
Moveworks does not publish a standard price list. Buyers request an enterprise quote, and implementation or professional services may be priced separately. Omni publishes a free Community edition and paid self-hosted tiers, making its starting point easier to evaluate.
Can Omni deflect IT tickets like Moveworks?
Omni can connect to tools and take approved actions, but IT ticket deflection is Moveworks’ specialty and deepest product area. Teams choosing Omni should do so for company-wide knowledge, analysis, and actions rather than expecting the same packaged ITSM depth.
Can I self-host Moveworks?
Moveworks is a proprietary, vendor-operated platform. Its on-premises agent can connect internal systems to the Moveworks cloud, but that is not the same as running the core product yourself. Omni’s Community edition is designed to run in your own environment.
Ready to evaluate?
Choose the agent for the job
Start with Omni when your company needs open, self-hosted search, analysis, and action across the tools employees already use.