Jira Integration: Bring Issues and Projects Into Omni

Omni vs Rovo agents in Jira: which do you need?

Atlassian Rovo agents work directly within Jira. Teams can assign work items to agents, mention them in comments, and use them in workflows. Rovo agents in Jira reached general availability in May 2026. Rovo is available with eligible Standard, Premium, and Enterprise Cloud plans, with AI usage measured in Rovo credits and allowances included in eligible subscriptions. Atlassian’s announcement explains how Rovo agents work.

The comparison comes down to where the work and context live:

Scroll horizontally to compare all columns.

Employee knowledge work spans customer records, email, documents, code, and conversations. Employees need an AI workspace that brings those systems together, with Jira as part of the wider company context.

Omni is built for that company-wide role. Employees can investigate issues, connect them to customer impact, and take supported actions across connected tools. Our open-source core, self-hosted deployment, and model choice give organizations control over how that workspace runs.

What Omni can do with company-wide context

The Jira issue may show the problem, but the reason behind it could be in a code change, a Slack discussion, or a meeting. When you configure the relevant connectors, Omni can search across those sources to help teams understand an issue and decide what to do next.

Here are three examples of how connected information could help your team investigate issues and decide.

Release status: Jira + GitHub

A release manager wants to know what is blocking a release. Jira contains the outstanding issues, while GitHub may contain related code changes or pull requests. The release manager can investigate unresolved work without checking each tool separately.

Incident retrospective: Jira + Slack + Fireflies

After an incident, the team needs to understand what happened and what was decided. Jira tracks the incident and follow-up work, Slack may contain the investigation discussion, and Fireflies may contain the retrospective meeting transcript. Searching these connected sources can help the team find the issue's explanation and the agreed-upon actions.

Customer-reported bugs: Jira + HubSpot

A product team wants to understand who reported a bug and its impact. Jira provides the issue details, while HubSpot may contain relevant customer or account information. Looking across both can help the team investigate the report in context.

How to connect Omni to Jira

Before you connect Jira to Omni, ensure that you have an Atlassian Cloud account (Confluence and/or Jira), admin access to your Atlassian organization, an Atlassian service account with access to the Jira projects you want to index, and a service account token created from Atlassian Administration.

To set up the Jira integration:

1. 1

   Create an Atlassian service account and generate its API token in Atlassian Administration.

2. 2

   Give the service account read access to the Jira projects you want to index.

3. 3

   In Omni, go to Settings > Integrations, find Atlassian, and enter the required connection details.

4. 4

   Choose which Jira projects to include or exclude.

5. 5

   Start the initial sync and check its status in Omni.

An organization ID and organization-admin API key are optional. When Atlassian Guard is available, these details improve account and group resolution. Without them, Omni uses per-site Atlassian APIs for account and group resolution.

Rovo MCP actions become available after you authorize your own Atlassian account. Supported writes also require the source to allow write actions; the indexing service account continues to use read access for syncing.

For full prerequisites, authentication details, configuration, and troubleshooting steps, see the Atlassian connector setup guide.

Permissions for Jira content and actions

Our Atlassian connector syncs project and issue-security permission metadata, and Omni uses the synced permissions associated with each document to filter search results.

For example, two employees might ask about the same issue but have different access to the underlying Jira project or issue security level. Omni filters indexed content using synced permission metadata. Changes in Jira can take time to reach Omni; update timing depends on sync and permission resolution. If a Jira project-permission lookup fails, issues in that project without an issue-level security restriction can be indexed as visible to all Omni users. Issues with a security level use its separate permission metadata; when Omni cannot resolve that level’s members, we store no user or group grants for that issue. Review sync and permission resolution before indexing sensitive projects.

For more information, see our access-control guide and Atlassian connector guide.

Our native Rovo MCP actions use your own Atlassian authorization. Supported writes require a source that allows writes, the appropriate Atlassian permissions, and explicit confirmation in chat. Learn about Rovo MCP actions.

Omni’s core is open source under the Apache 2.0 license. Learn about Omni open source or review the code on GitHub.

Works better together

Connect Jira with the tools your team uses to discuss incidents, review code, and record meetings.

• 
  Omni + Slack: Find incident discussions and team decisions alongside Jira issues.
• 
  Omni + Fireflies: Search meeting transcripts for discussions and decisions related to tracked work.
• 
  Omni + GitHub: Consider Jira issues alongside related development work. See the GitHub connector guide.
• 
  Omni + Linear: For teams that use both trackers, search across Jira and Linear using the information available through each connection.

Omni can also act across connected tools. See the Omni feature overview for more about working across company tools. Browse Omni integrations.

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